1. Introduction

betkhala (betkhala.im) takes your privacy seriously. This Privacy Policy explains what data we collect, how we use it, and the measures we take to keep your information safe.

By using any betkhala service, you agree to this Privacy Policy. This policy should be read alongside our Terms & Conditions together.

This privacy policy applies to all betkhala users — both registered account holders and guests.

2. What Data We Collect

betkhala Two types of information are collected — what you provide directly and what is collected automatically.

Directly Provided Information

Information you provide directly during registration or while using our services:

Data Type Purpose
Full name Identity Verification (KYC)
Date of Birth Age Verification (18+)
Mobile number / Email Account Communication & Verification
Address KYC & legal obligations
National ID / Passport Identity & Legal Verification
Payment details (bKash/Nagad/Rocket number) Transaction Processing

Automatically Collected Information

The following data may be collected automatically while you use betkhala's services:

  • IP Address & Device Type
  • Browser Type & Operating System
  • Page View History & Session Duration
  • Referral URLs & Click Data
  • Betting History & Transaction Records
  • Device Location (only if permission is granted)
betkhala never directly collects your bank card number or PIN. All payments are processed through secure third-party gateways.

3. How Your Information Is Used

betkhala Your information is used for the following purposes:

  • Account Management: For registration, login, and profile updates.
  • Identity Verification: To complete the KYC process and prevent fraud.
  • Payment Processing: To process deposits and withdrawals.
  • Customer Support: To respond to your questions and complaints.
  • Security: To prevent fraudulent activity and account hacking.
  • Service improvement: To analyze and improve the user experience.
  • Marketing Communications: To send you promotions and offers with your consent.
  • Legal Obligation: To comply with applicable laws and regulatory requirements.

Betkhala will never share your information with third parties for marketing purposes without your consent. You can unsubscribe from marketing emails or SMS at any time.

4. Information Sharing & Disclosure

betkhala Your personal information is not generally shared with third parties. Exceptions may apply in the specific circumstances outlined below:

Service Provider Partners

Trusted technology partners who support betkhala's operations may access limited data. They act solely on betkhala's instructions and may not use your data for their own purposes.

Legal Obligation

Betkhala may be legally required to disclose information in the following circumstances:

  • By court order or government investigation
  • To comply with Anti-Money Laundering (AML) regulations
  • For investigation of fraud or criminal activity
  • To protect the legal rights of betkhala or its users
betkhala never sells or rents your personal data to advertisers, data brokers, or third-party marketing companies.

5. Cookie Policy

betkhala The website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the quality of our services.

Types of cookies we use

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and security Cleared at end of session
Functionality Cookies Remembering language and preference settings 30 days
Analytics Cookies Understanding usage patterns and improving our services 90 days
Security Cookies Detecting Fraud & Bots Cleared at end of session

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the proper functioning of some betkhala services.

6. Data Retention

betkhala We do not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account information: For as long as your account is active, and for the legally required period after closure.
  • Financial Transaction Records: A minimum of 5 years, in accordance with Bangladesh financial regulations.
  • KYC documents: Up to 5 years after account closure.
  • Betting History: For as long as your account is active, and for 2 years after closure.
  • Log & Analytics Data: Up to 12 months from the date of collection.

After the applicable retention period, betkhala securely deletes or anonymizes your data so that it can no longer be linked to you personally.

7. Your Data Rights

betkhalaYou have the following rights regarding your data on:

Right to Access

You may request to see what data we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

In certain circumstances, you may request that your data be deleted.

Right to Restrict Processing

You may request that we stop using your data for specific purposes.

Data Portability

You may request a copy of your data in a structured, portable format.

Right to Withdraw Consent

You may withdraw consent for marketing communications at any time.

To exercise these rights, Help Center Contact us or email support@betkhala.im. We will respond within 30 business days.

8. Children's Privacy

betkhala's services are intended solely for users aged 18 and above. We do not knowingly collect data from anyone under 18.

If any discrepancy is found during the age verification process at registration, betkhala will immediately close the account and delete all collected information.

If you believe a minor has created an account on betkhala, please notify us immediately at support@betkhala.im.

9. Policy Changes

betkhala This privacy policy may be updated when necessary. For significant changes, we will notify you through the following methods:

  • Clear notice displayed on the website
  • Sending notifications to your registered email or mobile number
  • Update date noted at the top of the policy

Continued use of betkhala's services after any changes constitutes your acceptance of the updated Privacy Policy. We recommend checking this page regularly.

If you do not agree to the changes, please stop using betkhala's services and Help Center Contact us.

10. Contact & Complaints

If you have any questions, complaints, or data requests regarding this Privacy Policy, please get in touch with us:

  • Email: support@betkhala.im
  • Live Chat: Chat icon at the bottom-right corner of the website
  • Help Center: Detailed FAQ & Support

Our data protection team is available 24/7 to address your privacy concerns. We typically provide an initial response within 72 hours.